Warranty & Repair Policy

At James Lux Store, we take pride in the quality and precision of every product we deliver. To ensure your peace of mind, we offer a clear and transparent warranty and repair policy for all eligible items.

Before accepting your delivery, we recommend carefully inspecting the product, including all documentation and the warranty card (if provided), to ensure everything is correct and complete.

For inquiries regarding your product’s warranty status, please contact our support team:

Phone: +1 206-586-8837
Email: contact@jamesluxstore.com

Warranty Coverage:

Products are eligible for warranty service if:

• The defect is confirmed to be caused by a manufacturing fault and is within the warranty period.

• The product has not been tampered with or repaired by a third party.

• The serial number and warranty card are intact, unaltered, and match the product.

• The item shows no signs of environmental damage (e.g., water exposure, excessive heat, deformation).

• The product is returned to our designated service address for inspection and repair.

Non-Warranty Cases:

We will not provide warranty service under the following conditions:

• Product origin cannot be verified as sold by James Lux Store.

• The warranty period has expired or the warranty card is missing.

• The warranty card or seal is torn, altered, missing, or unclear.

• Serial numbers do not match or cannot be verified.

• Damage caused by improper use, impact, drops, water, fire, rust, or natural disasters.

• Evidence of tampering, disassembly, or modifications.

• Damage caused by insects, rodents, or other external factors.

• Use outside of manufacturer guidelines or intended function.

Paid Repair Services:

If your product is not eligible for warranty but was purchased from James Lux Store, we are happy to offer repair services for a fee upon request. Alternatively, we can help refer you to a qualified repair provider or the original manufacturer.

All repair costs will be quoted based on actual service and material fees.

Processing Time:

Warranty and repair requests are typically processed within 3-7 business days after receiving the product. Shipping fees for return or repair are the responsibility of the customer unless otherwise specified.

We hope this policy helps you shop with complete confidence. If you have any questions, our team is always here to support you. Please contact us by e-mail contact@jamesluxstore.com