James Lux Store – Return, Exchange & Buyback Policy

At James Lux Store, we are committed to delivering exceptional products and an equally exceptional shopping experience. We understand that purchasing a luxury timepiece is a personal investment — and we want you to feel fully confident in your choice.

That’s why we offer a flexible return, exchange, and buyback policy designed to protect your interests and provide peace of mind.

Exchange Policy

We gladly offer exchanges for eligible items if your product does not meet your expectations.

Conditions for Exchange:

• The item must be in unused, original condition, free from scratches, damage, or wear.

• All original packaging, including box, invoice, authenticity/warranty card, and included accessories, must be returned intact.

• Exchange requests must be made within 3 days of receiving the item.

Exchange Process:

1. Contact Us:
   Reach out to us via text message: +1 206-586-8837 or email contact@jamesluxstore.com with your exchange request.

2. Provide Product Info:
   Include product name, reason for exchange, and your order information.

3. Ship the Item:
   Send the item back to our provided return address. Items will be inspected upon arrival.

4. Item Inspection:
   Our team will verify that the product meets the return conditions within 1–2 business days.

5. Choose Your Exchange:
   You may exchange for another product of equal or higher value. If higher, you will only pay the difference.

Note:
Return shipping fees are the responsibility of the customer.

Buyback & Upgrade Policy

We understand your style may evolve. That’s why we offer exclusive buyback and trade-in support for watches purchased from James Lux Store.

Options Available:

• ✅ Buyback of Used Watches:
  We’ll buy back your previously worn watch at 50–70% of the original purchase value.

• ✅ Model Upgrade:
  Upgrade to a new watch and receive a trade-in credit of 60–70% toward your next timepiece.

• ✅ Long-Term Support:
  Within 5 years of purchase, we offer guaranteed buyback at 50% of original value if you no longer wish to keep the item.

Non-Eligible Products for Return/Exchange

• Custom-designed or personalized items (e.g., bespoke orders)

• Items that show signs of use, wear, or damage

• Products returned without original packaging or documentation

Support Hours & Processing Time

Our support team is available to assist you daily from 9:00 AM – 9:00 PM (US time) via text message or email. Most exchange and inspection processes are completed within 3–7 working days after receiving the item.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@jamesluxstore.com